Delivery & Returns

Delivery:

Oliver Kelleher Castlebar Ltd, trading as www.trophycentre.ie, offer FREE delivery on all orders over €80 in the Republic of Ireland and Northern Ireland. A flat Rate of €8 applies on orders below €80. 

When we receive your order, in most cases it will be processed and dispatched with the courier within 5 business days. Carrier delivery is generally 1 - 2 business days.

If in the event that your order is delayed in any way, if items are not in stock, or we cannot fulfill your order, we will contact you via phone or email to make alternative arrangements.

Please note that a signature is required upon delivery.

In the event of delivery refusal, or our couriers are unable to deliver a parcel, carriage is non-refundable on all orders and will be deducted from the refund amount.

Orders can also be collected at our Showroom in Castlebar, Co. Mayo, by Clicking the Click & Collect Option at checkout.

Returns:

Oliver Kelleher Castlebar Ltd. operates a 30 day money back guarantee for all products purchased through www.trophycentre.ie with the exception of products which have been engraved or customised for you. If you are not completely satisfied with your purchase you can return it to us within 30 days of purchase unused and in its original packaging for a full refund or replacement, whichever you prefer.

To ensure you follow our returns procedure call us on 094 99250613 to notify us of your return and to obtain details on how to return your product. Once your return is approved we will issue a RMA (Return Merchandise Authorisation) number.

Items purchased online can also be returned to our Showrooms in Castlebar. All refunds will be via the original payment method only, no cash refunds will be provided. All returns to our showrooms must be accompanied by a copy of the original invoice received with your order.  The customer will be responsible for the cost of returning the goods to our warehouse, and all goods returned must be in their original packaging. Oliver Kelleher Castlebar Ltd takes no responsibility for items returned that are lost in transit, so it is recommended that all items are returned via recorded delivery.

Goods that are found to be damaged on delivery must be reported to Oliver Kelleher Castlebar Ltd within 24 hours, and marked as damaged on the delivery docket upon receipt of delivery. If the item is clearly damaged on delivery, we advise you to take a picture before opening the goods. If an item is defective please contact us immediately to arrange return, refund or exchange no later than 7 days from receipt of goods. Damaged or defective goods will be returned at no cost to the customer.

Other Ordering Options.

We invite you to visit our Showroom, which is open Monday to Friday 9.30-6pm. All our products are on display and our sales team are on hand to help.

Click and Collect Option – If you choose the Click & Collect option we will notify you once your order is ready for collection from our showroom.

You can contact our in house sales team directly on 094 9250613 or contact us through the contact us form’ on our site and we are happy to help.